TECHNICAL SUPPORT
50 000 ₸ / month
Requests are handled in order. Typical tasks have a target turnaround of 2–3 hours; timelines for complex changes are agreed separately.
Discuss the termsCRM support
CRM support you can rely on
We help your team with the system, configuration, integrations and analytics. We support both our own implementations and existing projects.
SUPPORT PLANS
Support after launch and for existing projects
PERSONAL SUPPORT
200 000 ₸ / month
A dedicated specialist and priority handling outside the standard queue. We help with broadcasts, Excel files and configuration; integration exclusions are agreed in the contract.
Discuss the termsYour first month of support is free with CRM implementation. We also support systems previously configured by other teams.
How we can help
Everyday questions from your team
We help employees complete tasks in CRM, correct settings or adjust their workflows.
Configuration and improvements
We develop pipelines, fields, tasks and automation to an agreed plan. New work is scoped before it begins.
Integrations and analytics
We check connections between services and help update reports and dashboards.
Training
We explain working rules and new workflows to your team. The training format is included in the agreed support scope.
How to hand over your existing CRM
Introduction
We discuss your CRM, connected services and current challenges.
System review
We review the configuration and agree on the issues that need attention.
Working terms
We agree on the plan, task scope and how we will work together.
Ongoing support
We begin work according to the agreed terms and improvement plan.
Frequently asked questions
Do you support other teams’ implementations?
Yes. We take on existing projects after reviewing the system and agreeing on the terms.
What does personal support include?
Your company has a dedicated specialist and tasks are handled outside the standard queue. We help with broadcasts, Excel preparation and configuration. Included connections and integration exclusions are set out in the contract.
What are the response and resolution times?
Under standard support, typical questions are usually resolved within 2–3 hours in queue order. Working hours, response times and complex changes are agreed separately in the contract.
Are subscriptions included in support pricing?
CRM and third-party subscriptions are paid separately. The support fee covers KHAMAN CRM’s work.
Can a specialist visit our office?
Yes. On-site setup or training can be arranged on request. Our main delivery format is remote.